KEVIN ,YOU DID ALOT OF GOOD WORK ,BRAKES, TRANSMISSION,OIL SERVICE....HOWEVER YOU MISDIAGNOSED THE STARTING ISSUE AND YOU CHARGED MY WIFE AND I APPROXIMATELY 1300.FOR A REPAIR THAT MADE ABSOLUTELY NO DIFFERENCE TO OUR PROBLEM...OTHER THEN IN THE TYME OF THE PANDEMIC YOU TOOK 1300.FOR A REPAIR THAT DID NOT NEED TO BE DONE...THERE WAS NOTHING WRONG WITH THE FUEL PUMP ETC THAT YOU REPLACED...FOR ME ITS NOT THAT YOU DID THIS ,MISDIAGNOSIS CAN HAPPEN,,,WHAT DISSAPOINTS MY WIFE N I IS THE FACT THAT YOU NEVER LIVED UP TO YOUR MISTAKE,IN FACT YOU NEVER EVEN MENTIONED IT .YOU NEVER TOOK RESPONSIBILITY FOR IT. THEN AFTER YOU HAVING EVERY OPPORTUNITY TO DO SO,YOU DIDNT...INSTEAD YOU CAME TO MY HOME SPENT A FEW MINUTES LOOKING AT THE CAR AND THEN SHOOK MY HAND AS IF ALL WAS WELL...I HAD ALOT OF FAITH IN YOUR BUSSNESS, BUT UNFORTUNATELY THERES NO WAY I COULD DO BUSINESS WITH YOU AGAIN...THE ONLY DIFFERENCE THAT REPAIR MADE WAS MOVING 1300. FROM OUR POCKETS TO YOURS WITH NOTHING IN RETURN .IN THE END A NEIGHBOR NAMED DAVID BAKER,DIAGNOSED THE PROBLEM AND HAD IT RUNNING IN LESS THEN 2 HOURS WITHOUT ANY PARTS BEING REPLACED...IT WAS ELECTRICAL.
Kevin's Auto guys are real professionals. They accurately diagnosed issues others had misdiagnosed. They do repairs and maintenance at a very fair prices. Olina is on it and she understands customer services. Keep up the good work. I'll see you at my next appointment.
The level of service and transparency at Kevins has been great, friendly phone staff with an emphasis on safety. Would recommend if new to the area or unsatisfied with your current shop.
Hilo, Hawaii, 96720
kevins9354650@gmail.com