We just picked up my father-in-law today and was so disgusted. He was totally soaked in repeated urine for who knows how long. So we get him home and bathed and he's starving, I haven't seen him eat that much in a long time. This leads me to believe that he wasn't fed much while he was there as he's also lost a lot of weight. He didn't look this bad when he left the hospital and had to go here for rehab. We also couldn't talk to him for days as his phone just repeatedly rang, not even with staff assistance. You should be turned in for elderly abuse.
The United States, us: we are going through more than one stress. Our political system seems rocky; we have a world wide medical epidemic; and we have growing pains in an seemingly ever changing economy. So, after I survived my latest breathing distress; I was surprised to find I was in care here. I guess I believed that there would not be any outside nursing care other than hospitals. I am happy to be able to go home and very grateful to everyone here who helped in my progress. I would like to cite two by name: Angelica and Kyrii as they were so efficient and also pleasant despite some very massive cleanups after Angelica changed my sheets. And, Kyrii was just there whenever I needed him finding new socks for me. He never forgot one request. Both were professional to a fault and I hope can mirror in others what they have. May they and your facility enjoy a safe, happy, prosperous future.
Last week I called many time trying to get information about my mother in the facility. The phone went to the busy signal everything for 3 days. I contacted them by email and was sent a reply that said they would get back to me. I still haven't heard from them. I am out of state and it is very frustrating trying to get necessary information. Disappointed in the way they keep family informed.
First, it is important to know that Life Care is a major corporation with over 200 franchised locations across the United States. While each location is independently operated, there should be corporate responsibility for quality at each of their sites. Unfortunately, this is so far from the case. My 94 year old father was at the central Las Vegas facility following a hip surgery and was left in a bed over a holiday weekend, developing pneumonia and a pulmonary embolism that almost took his life. Worse, when I spoke with him on a Sunday evening and he was barely able to speak- being terribly short of breath-he said "something is wrong, my chest hurts and i can't breathe". I immediately called the RN on duty, relayed this information and she said, "He is fine, his vitals are stable". I said, "But he's having tremendous trouble breathing" and she said, "Uh, not really" in a dismissive and condescending tone. I said, nurse to nurse (as I am a nurse), 'when someone says they can't breathe, we need to take it seriously, please help him and send him out for help'. Her response? "Are you telling me how to run my floor?" at which point she hung up on me. Needless to say, I had to call 911, he was taken to the hospital in respiratory distress, sent to the CVICU with diffuse pneumonia and a pulmonary embolism which almost took his life. I would like to report more about the South Las Vegas location, where he was transferred after 5 weeks of hospitalization from the above event, but I cannot because?????? Their phone system has been "out" for now over 3 days and there is no outside contact with the facility. I reached out to the corporate office on the first day asking if they could help and after being on hold with a receptionist named Vicki, was told there phones are out because "they are probably just busy". I said, "But, the main number states 'call failed' and the individual extension to the patient room does the same. This would indicate something more serious". I asked if there was someone who oversees the franchises who I could speak with and she said "They are on vacation". I said, "Vicki, imagine if someone you loved were in the hospital and the phones were dead for hours, you live out of state, and with Covid you couldn't get in even if you were there". She said, "Hospitals get busy and don't answer their phones all the time". I cannot express how this made me feel. Following that interaction, I tried the other Las Vegas location to ask for any information they could provide. The receptionist there said "We don't have anything to do with them--we are totally separate--but I heard their whole phone system has been down since yesterday". At this point I called corporate back and asked to speak with someone in IT. Vicki put me on hold, and then told me "There is a power outage at the building due to a snow storm". Skeptical, I called NV energy and asked about outages to the specific address and they said there are no outages within 30 days at that location. On a side note, by father was admitted to this facility on a Sunday and when I reached out to the facility to speak with him on Monday, they gave me a direct number to his room. I called that number and the phone just rang and rang for over 2 minutes. I assumed that my dad could not reach the phone or perhaps was asleep and the ringer was low? so I called back to the nurses station to ask if they could have someone help him answer the phone. They sent and aide into the room and then transferred my call into his room. The phone rang and rang--18 times--before I hung up and called the nurses station back. I explained whap happened and they said "oh, his phone doesn't work, we will get him a new one". (My Dad's cell phone charger was lost in the transfer so this was our only means of speaking). THIRTEEN days later, he still does not have a working LAN line in his room--although now the phone system has been down to the whole facility for over 72 hours so who would know?
This place is the worst There is no RN's available with skills of removing a PICC line The Doctor is never available Physical therapy never filled out discharge paperwork The Lvn's and Cna's are overworked NOBODY WANTS TO TALK..we're to busy REALLY THIS PLACE SUCKS I WILL BE FILING A LAWSUIT GAINST THIS FACILITY
Las vegas, Nevada, 89119
leigh_atherton@lcca.com