I have a somewhat difficult prescription and if it’s not almost perfect I cannot see properly. I am extremely nearsighted with significant astigmatism; I wear progressives that include far, near, and reading sections. I worked with a lady named Barbara, who spent a LOT of time with me to assure all measurements were correct and choose an appropriate frame. They have to send my glasses out to be made which took a while, but worth the wait. When I picked them up, I again worked with Barbara and another young lady; they made sure the glasses were straight and fit properly. Would highly recommend, especially to those with strong prescriptions. NOTE: This review is specifically for the Decatur store. I don’t know about other locations.
Had quite a few problems with my lenses from the completely wrong prescription to the Spectrum line between the bifocals and being told one thing and then doing another. Not to mention one lens being put in wrong. I have two pairs of glasses one I can use the second pair there still problems. Granted they did refund my money but I had to go to another eye place and have them fix the second pair of glasses. When the other place put in the lens correctly found that I couldn't see out of the right eye so good thing that I was refunded my money and now the other place is fixing those frames and lenses this should never have been but you live and learn. If you go here buyer beware before you walk out the door you better make sure that the lenses are incorrectly you can read both far and near and if you have a problem make sure you contact them right away but be prepared for attitude. Funny the first time when I picked up my glasses I couldn't see anything both far or near knew that the prescription was wrong which while it was and they tried to say typo had to wait two weeks to get them fixed then I was able to see but when I got home I couldn't read too well had to go in and get them taken care of. I had in all 4 visits which should have only been one I don't know what they were thinking not lining up the glasses correctly not getting the prescription right the first time but that's why I said buyer beware. Regardless of getting the refund I still have to get new glasses well lenses at least. I'm putting this review up so others know in hopes it doesn't happen to anyone else
I’m a few months late with my review of this company but the more I think about it the more frustrated I get. I went here for the ‘2pairs for under $100 deal’ and while my experience with the eye doctor and his staff was great, my experience with the staff when picking out frames was a different story. I went to pick out frames immediately after my eye appointment. After 15 min of standing there trying to get someone’s attention because I didn’t know what to do, I was told to sign in. After signing in I looked thru the selection of frames for almost 40 min before my name was called. I picked both frames from the 2 for 79.00 (or something close) and thought that I’d maybe spend a couple hundred with my steep prescription. After all was said and done the frames and lenses cost over 430.00!! When I asked why the lady told me that the only way to get the price down was to have thicker more coke bottle like lenses. I definitely couldn’t afford the thinnest ones but I was super disappointed and felt that they take advantage of those who don’t want coke bottles on their face.
Daeja is very professional, knowledgeable, and personable. She deserves a raise, she is well worth it.
Las vegas, Nevada, 89118
lensservice@eyeglassworld.com